If you follow the Atlanta Falcons and spend time at Mercedes‑Benz Stadium, you’re going to hear the term “Falcons Account Manager.” It can sound like a job title, but for most Atlanta fans it refers to the online ticket and membership portal you use to manage everything related to your Falcons seats.
Below is a clear guide to what the Atlanta Falcons Account Manager is, how to access it, what you can do with it, and how it fits into attending games and events in Atlanta.
For Atlanta fans, Falcons Account Manager usually means:
The digital platform where you:
A dedicated representative (often called an account manager or account executive) for:
Both are tied to the Atlanta Falcons organization and Mercedes‑Benz Stadium in downtown Atlanta.
If you go to games in Atlanta, the Account Manager is central to how you get in the building and manage your experience.
Key local context:
Most everyday tasks related to your Falcons tickets in Atlanta run through this system.
In Atlanta, entry to Falcons games is now typically mobile‑only.
Within your account, you can:
This matters if you’re:
If you live in the Atlanta metro area and often attend events with others, ticket transferring is one of the most useful features.
You can:
Common Atlanta use cases:
When you cannot make a game, the Account Manager typically connects to official resale options so you can list your seats for resale.
Many Atlanta season ticket holders use this to:
Note: Availability and rules around pricing, fees, and timing can vary by season, so it’s helpful to review the resale section in your account each year.
If you’re a Falcons season ticket member in Atlanta, the Account Manager is where you:
For residents in the metro area, this centralizes what might otherwise be multiple paper invoices or phone calls.
Since the team and stadium may send you:
Keeping your email, phone, and mailing address current in the Account Manager helps ensure you get locally relevant updates, like:
Exact steps can shift slightly over time, but the general approach is consistent.
On game day in Atlanta, many fans prefer using a mobile app over a web browser.
You typically can:
🚗 Local tip: Cellular networks can be busy around kickoff near Mercedes‑Benz Stadium. It’s wise to download or add tickets to your phone wallet before you leave home in Atlanta, whether you’re coming from Buckhead, the suburbs, or straight from work downtown.
For many season ticket members in Atlanta, the phrase “my Falcons account manager” refers to a team representative who helps with:
If you hold:
…you may be assigned a dedicated account manager. They typically:
Here is a simple overview to quickly see what belongs where:
| Task You Need to Do | Use the Online Account Manager | Contact a Human Account Manager |
|---|---|---|
| View or scan game tickets | ✅ Yes | Not usually needed |
| Transfer tickets to a friend | ✅ Yes | Optional |
| List tickets for resale | ✅ Yes | Optional |
| Update payment method for season tickets | ✅ Yes | Sometimes |
| Ask about upgrading to club or better seats | ❌ Not ideal | ✅ Yes |
| Explore suite rental for a company event in Atlanta | ❌ No | ✅ Yes |
| Resolve complex billing or seat‑location issues | Possible, but limited | ✅ Yes |
| Get general game‑day info (gates, policies, etc.) | ✅ Yes (online resources) | Sometimes |
Whether you’re a long‑time resident or visiting for a weekend:
Living in Atlanta:
Visiting Atlanta:
Hosting Clients or Groups in the City:
If you run into issues with your Account Manager or have detailed questions about seats:
When you contact them from Atlanta, having the following ready usually helps:
The Atlanta Falcons Account Manager is the central hub for managing your tickets, payments, and many aspects of your game‑day experience at Mercedes‑Benz Stadium. Whether you’re a local season ticket member or a visitor catching one game in downtown Atlanta, understanding how to use this system will make getting into the stadium and sharing your seats far smoother.
