Atlanta Airport Customer Service Guide: Help, Contacts, and Tips for Hartsfield‑Jackson

Hartsfield‑Jackson Atlanta International Airport (ATL) is one of the busiest airports in the world, so knowing how customer service works at Atlanta’s airport can save you a lot of stress. Whether you live in metro Atlanta, are connecting through, or visiting the city, this guide walks you through the main customer service options, locations, and phone numbers you may need.

Key Customer Service Contacts at Atlanta Airport

Here is a quick-reference overview of major help points at ATL:

For the most accurate, current phone numbers and hours, check your airline’s materials and posted signs at the airport once you arrive.

Where to Find Airport Customer Service in ATL

Information & Customer Service Desks

You’ll find information/customer service desks throughout ATL, typically:

• In the Domestic Terminal (North and South sides, near check-in areas)
• In the International Terminal (Concourse F) main arrivals/departures level
• In Concourse centers (near food courts or central gathering areas)

At these desks, agents can usually help with:

• Directions to gates, baggage claim, MARTA, rideshare, rental cars
• Basic flight and gate information
• Help finding restrooms, family restrooms, nursing rooms, and pet relief areas
• Information on airport services (lounges, ATMs, currency exchange, etc.)
• General questions about Atlanta-area transportation connections

If English is not your first language, you can ask if interpreter help is available; large international airports like ATL often have language support resources for common languages.

Airline Customer Service vs. Airport Customer Service

A key point at Atlanta Airport: the airport itself and the airlines handle different issues.

Airport (ATL) Customer Service Typically Handles:

• Directions and wayfinding
• General airport amenities and services
• Airport security checkpoint locations and hours
• Lost items in public areas (restrooms, food courts, seating areas)
• Ground transportation info (MARTA, taxis, shuttles, rideshare pickup)
• Parking garages and lots

Airlines (Delta, Southwest, United, etc.) Handle:

• Flight changes, delays, cancellations
• Seat assignments and upgrades
• Check-in problems and boarding issues
• Baggage check-in, lost/delayed luggage
• Items lost on the plane or at the gate
• Special accommodations during the flight (wheelchairs on/off plane, service animals on board, etc.)

If your question is about your specific reservation or luggage, go straight to your airline’s check-in or customer service desk in the terminal or near baggage claim.

Lost and Found at Atlanta Airport

Lost and found can be confusing at a big airport, because different teams handle different areas. In Atlanta, tracking where you lost the item is key.

1. Lost Items in the Terminal, Restrooms, Food Courts, or Public Areas

If you think you lost something anywhere in the airport building (not on a plane):

• Look for ATL Lost & Found signs or instructions near information desks.
• Many items end up with the Atlanta Police Department Airport Unit Lost & Found.
• Expect to provide:
  • Detailed description of the item
  • Date/time and approximate location you last had it
  • Your contact information

For high-value items (laptops, phones, wallets), act quickly and ask at the nearest information desk how to contact Lost & Found from inside the airport.

2. Lost Items at TSA Security Checkpoint

If you lost something at the security checkpoint (like belts, ID, laptops gently pushed aside):

• Those items are usually handled by TSA Lost & Found, not the airport or airline.
• You can:
  • Ask a TSA agent at the checkpoint if you’re still nearby.
  • Use the contact info posted by security checkpoints to reach TSA Lost & Found later.

3. Lost Items on the Plane, at the Gate, or in Airline Clubs

If your item was left:

• In the seat-back pocket
• Under your seat or in the overhead bin
• At the gate area
• In an airline lounge/club

Then you must contact your airline directly, not the airport.

At ATL, many travelers fly through:

• Delta Air Lines (primary carrier, mainly Concourse T and Concourses A–E)
• Southwest, Frontier, Spirit, United, American, JetBlue, and others

Go to your airline’s baggage service office or customer service desk near baggage claim or gates to start a lost item report.

Baggage Issues and Customer Service at ATL

If you land in Atlanta and your bag doesn’t show up, or it’s damaged, customer service is mainly handled by your airline.

Step-by-Step if Your Bag Is Missing

1. Stay in the baggage claim area.
   Do not leave the secure area before talking to someone.

2. Find your airline’s baggage service office:

   • Offices are usually close to the baggage carousels for that airline.
   • Look for signs with your airline’s logo.

3. File a baggage irregularity report:

   • Have your baggage claim tag and boarding pass ready.
   • Provide contact info and where you are staying in Atlanta or at your final destination.

4. Ask for:

   • A reference or claim number
   • Instructions on how to track your bag online or by phone

If you’re an Atlanta resident, confirm whether the airline will deliver bags to your home or if you have to return to the airport.

Accessibility and Special Assistance at Atlanta Airport

ATL is a major hub, and both the airport and airlines are used to assisting passengers who need extra help.

Requesting Wheelchair or Mobility Assistance

• Request through your airline ahead of time (when booking or at least 24–48 hours before travel).
• At ATL, wheelchair services usually meet you:
  • At check-in or curbside on departure
  • At the gate or aircraft door on arrival

If you arrive in Atlanta and the help you requested isn’t there:

• Speak with a gate agent or go to your airline’s customer service counter.
• Ask nearby staff to radio for wheelchair assistance.

Other Accessibility Services

Ask airline or airport staff about:

• Service animal relief areas (indoor and outdoor locations)
• TTY/TDD phones or text-based communication options
• Priority lines or alternate processes if you have mobility, vision, or hearing challenges
• Elevators and accessible routes between MARTA, parking garages, and terminals

If you live in Atlanta and know you’ll use the airport often, it can be helpful to visit ATL in advance on a less busy day to get familiar with:

• The MARTA Airport Station layout
• Elevators to and from the Domestic Terminal
• Locations of curbside drop-offs that are easiest for you or a caregiver

Getting Customer Service Help for Ground Transportation

Once you land in Atlanta, figuring out how to get where you’re going is a big part of the experience.

MARTA (Train) from Atlanta Airport

The MARTA Airport Station is directly connected to the Domestic Terminal (South side).

Customer service help here typically includes:

• MARTA station agents near the fare gates
• Ticket vending machine help buttons
• Printed route maps and schedules

They can assist with:

• Choosing the right line and direction (e.g., to Downtown, Midtown, Buckhead, Perimeter)
• Buying Breeze Cards or one-way tickets
• Accessibility questions for elevators, escalators, and trains

If you’re staying near Downtown Atlanta, Midtown, or Buckhead, MARTA is often one of the easiest options.

Rideshare, Taxis, and Shuttles

Look for signs pointing to:

• Rideshare Pickup Zones (Uber, Lyft, etc.)
• Taxi Stands
• Hotel and Off-Airport Parking Shuttles

Customer service staff and signage can help you:

• Find the correct pickup level and zone
• Learn where to catch shared-ride or hotel shuttles
• Understand where private pickup (like friends or family) is allowed

If you’re confused, head to an information desk and ask for directions to:

• Rideshare pickup
• Taxis
• The SkyTrain for car rental center
• The Ground Transportation Center

Parking, Pickups, and Drop-Off Questions

If you live in the Atlanta area and drive to ATL often, you may need help with parking logistics.

Parking Customer Service

On-site Parking Services at ATL usually assist with:

• Finding your parked car (if you’ve lost track of your level/row)
• Payment issues or lost parking tickets
• Questions about Daily, Economy, and Park-Ride lots
• Directions to International vs. Domestic Terminal parking

Look for:

• Parking office contact details on parking garage booths or payment machines
• Help buttons at parking gates and pay stations

If you’re dropping off or picking up someone:

• The Cell Phone Lot near the airport can reduce circling and parking fees.
• Information desks can explain the best route to reach the Domestic vs International Terminal depending on your traveler’s airline.

Customer Service for International Travelers at ATL

If you’re flying into Atlanta from another country, you’ll use the International Terminal (Concourse F) and likely go through Customs and Border Protection (CBP).

Customer service resources here include:

• Information desks on the arrivals level
• Airline staff near customs exit and baggage claim
• Signage to the ground transportation, MARTA (via shuttle to Domestic Terminal), and parking

If you’re connecting to another US flight:

• Airline staff and information desks can help you understand:
  • Whether your bags are checked through
  • How to re-clear security for your connecting gate
  • Whether you’ll depart from Concourse T or A–E

If you’re confused at any point, it’s normal to ask multiple times—the layout can be complex for first-time visitors.

Tips for Getting Faster, Better Customer Service at ATL

A few practical tips can make Atlanta Airport customer service smoother:

• Have your documents ready
  Keep your boarding pass, photo ID, and baggage claim tags easy to reach.

• Use signage first, then ask
  ATL has a lot of clear overhead signs; if you still aren’t sure, ask at the nearest information desk or from a uniformed staff member.

• Take photos of key items 📸
  Before traveling, photograph:

  • Your luggage (outside and inside)
  • Your parking level/row
  • Any important documents (stored securely) This helps if you need to file a report.

• Arrive early from within metro Atlanta
  Traffic on I‑75, I‑85, and I‑285 can be heavy. Arriving early gives you more time if you need to stop at a customer service desk or resolve check-in issues.

• Know whether you need the Domestic or International Terminal
  Some Atlanta-area residents accidentally go to the wrong terminal. If your airline uses the International Terminal for departure, signs on nearby interstates will specify “International.”

When to Call vs. Ask in Person

• Call ahead if:

  • You need detailed accessibility arrangements
  • You want to ask about parking options or long-term parking
  • You’re unsure which terminal your airline uses

• Ask in person if:

  • You’re already in the terminal and need directions or quick help
  • You just lost something within the last hour or so
  • You have an urgent day-of-travel issue (missed connection, gate confusion, etc.)

Combining airline customer service with ATL’s own information and assistance resources will usually get you the fastest results, especially during busy Atlanta travel times like holidays, major conventions, or big sports events.