Atlanta Braves Ticket Office: How to Buy, Exchange, and Get Help With Tickets in Atlanta

If you’re planning to catch an Atlanta Braves game and want to deal directly with the ticket office, knowing where to go, when to go, and what the ticket office actually handles can save you time and frustration.

Below is a practical guide tailored to fans in and around Atlanta, Georgia—whether you live here, are visiting for a weekend at Truist Park, or just need to sort out an issue with your Braves tickets.

Where Is the Atlanta Braves Ticket Office?

The official Atlanta Braves ticket office is located at:

Truist Park
755 Battery Ave SE
Atlanta, GA 30339

The ballpark sits in the Cumberland / The Battery Atlanta area, near the interchange of I-75 and I-285 in Cobb County, just northwest of downtown Atlanta.

Main Ticket Office Location at Truist Park

The primary ticket windows for in-person help are generally located on the ballpark perimeter, typically near:

• The Right Field Gate / First Base side area, and
• Other external ticket windows that may be open on game days.

Because exact windows and operating windows can change, it’s wise to:

• Check the Braves’ official website or
• Call the Braves ticket office / box office phone line

before you head out, especially outside of baseball season.

What the Braves Ticket Office Can Help You With

The Atlanta Braves ticket office typically handles:

• Single-game ticket purchases (regular season and some postseason)
• Ticket exchanges in limited, policy-based situations
• Will call (picking up pre-purchased tickets when applicable)
• Group sales referrals (they may connect you with a group sales rep)
• Accessible seating requests or adjustments
• Resolving certain ticket problems, such as:
  • Name mismatches or issues with mobile ticket delivery
  • Questions about seat locations
  • Clarification on game time, gates, and entry questions

Anything related to official Braves tickets—especially purchased directly from the team—can often be addressed more clearly at the ticket office than through third-party sellers.

When Is the Braves Ticket Office Open?

Ticket office hours can vary by season, day of the week, and game schedule. You’ll see different patterns like:

• Game Days (Regular Season)

  • The ticket office usually opens several hours before first pitch
  • Windows often stay open through at least a portion of the game, especially early innings

• Non-Game Days (In-Season)

  • Limited weekday hours for walk-up sales and customer service
  • Often closed or with reduced hours on certain weekends and holidays

• Offseason (Fall/Winter)

  • Hours are often reduced; some days the physical windows may be closed
  • Phone and online support may handle most requests

Because hours change, especially around postseason play or special events at Truist Park, always confirm current box office hours via the Braves’ official contact channels before making a special trip.

Buying Atlanta Braves Tickets: Options for Local Fans

1. Buying In Person at the Ticket Office

If you live in the Atlanta area or are staying nearby, buying in person can be helpful if you:

• Want to see a seating chart with a staff member’s help
• Need accessible seating or have a special situation
• Prefer to pay cash or handle things face-to-face

When you go, bring:

• A photo ID
• Your payment method (debit/credit, or cash if accepted at that location)
• Any confirmation numbers if you’re resolving an existing order

2. Buying by Phone

The Braves maintain an official ticket and customer service phone line where you can:

• Purchase tickets directly
• Ask about promotions, seat availability, and policies
• Get directed to the right department (e.g., group sales, premium seating)

Phone sales are useful if you’re driving around Atlanta, commuting on MARTA, or at work and need quick help without going in person.

3. Buying Online (Official Channels)

Most Atlanta fans now buy mobile or print-at-home tickets from the team’s official online platform. Common reasons:

• Fast checkout and instant delivery to your phone
• Ability to compare sections and prices quickly
• Easy access to season schedule, theme nights, and special promotions

Even if you buy online, the ticket office is still your best in-person resource if there’s a problem with your order or app.

Common Ticket Office Services and Policies

Will Call and Ticket Pickup

For most Braves games:

• Many tickets are now mobile-only, reducing traditional paper will call.
• If will call is used (for special events, groups, or certain orders):
  • You’ll normally need a photo ID that matches the name on the order.
  • Sometimes you may need the credit card used to purchase the tickets.

If you’re having issues pulling up mobile tickets at the gate, head to the nearest ticket services window around the ballpark.

Ticket Changes, Upgrades, and Exchanges

The ticket office can often:

• Explain whether exchanges are allowed for your specific game or ticket type
• Help you upgrade seats (if available), usually for the difference in price
• Clarify rainout or postponement policies and what happens to your tickets

Policies can differ depending on whether:

• The game is rescheduled, delayed, or officially completed
• Tickets were bought directly from the Braves or from a resale platform

If storms roll through Atlanta and you’re unsure what to do, call the ticket office or check official Braves channels for specific guidance about your game.

Accessibility and Special Seating Needs

For fans in Atlanta who need accessible seating or other accommodations, the ticket office is a key resource. You can:

• Request wheelchair-accessible or limited-mobility seating areas
• Ask about companion seating next to accessible spaces
• Confirm elevator access, drop-off points, and entry gate suggestions

When possible, contact the ticket office before game day—accessible sections can fill up quickly, especially for weekend or rivalry games.

Group Tickets, Season Tickets, and Premium Seating

While the walk-up ticket office focuses on single-game transactions, it can connect you to specialized departments:

Group Tickets

If you’re organizing:

• A school group from the Atlanta metro area
• A corporate outing from a local business
• A church or youth sports team trip

You can visit or call the ticket office and ask to be connected to group sales, where you can discuss:

• Discounted group pricing (if available)
• Block seating for large parties
• Additional experiences (such as on-field or scoreboard recognitions, depending on availability)

Season Tickets and Memberships

For season ticket or partial plan questions, the ticket office can:

• Direct you to the Braves ticket sales and service team
• Help current season ticket holders with certain in-person needs on game days

Premium and Suite Seating

If you’re interested in:

• Suites for a special event
• Club-level or premium seating options

Start at the ticket office or phone line and ask to speak with a premium seating representative.

Getting to the Ticket Office at Truist Park

Because this is Atlanta, getting to the ballpark is part of the planning.

Driving and Parking

Truist Park is near I-75 and I-285. Common patterns:

• On game days, allow extra time for traffic on Cobb Parkway, I-75, and the I-285 interchange.
• Parking is mostly in designated lots and decks around The Battery Atlanta and the ballpark.
• Some lots are reserved for permit holders; others are open to the public for a fee.

If you just need the ticket office and are not staying for the game, confirm where short-term or hourly parking is allowed and whether event parking rates apply during your visit time.

Rideshare and Drop-Off

Many Atlanta fans use rideshare services to reach games. There are typically:

• Designated rideshare pickup/drop-off zones around The Battery Atlanta
• Clearly marked directions after the game to reduce congestion

If you’re picking up tickets or resolving a ticket issue shortly before first pitch, factor in an extra buffer for the walk from the drop-off zone to the ticket office windows.

Using MARTA (with Transfers)

There’s no MARTA rail station directly at the stadium, but you can:

1. Take MARTA rail to a major station such as Arts Center, Midtown, or Civic Center.
2. Transfer to CobbLinc or coordinated game-day shuttles and bus services (when available) that serve the Cumberland area.

Because routes and schedules evolve, check current MARTA and CobbLinc information before relying on transit to reach the ticket office or a game.

Game-Day Tips for Using the Braves Ticket Office

Here are a few Atlanta-specific pointers to make game day smoother:

1. Arrive early ⏰
Traffic around Cumberland Boulevard and Cobb Parkway can back up quickly, especially for evening and weekend games. If you need to visit the ticket office, try to arrive:

• 60–90 minutes before first pitch if possible
• Even earlier for high-demand games or special promotions

2. Have your mobile device ready 📱
If you’re having trouble with mobile tickets:

• Ensure your ticketing app is logged in before you reach the window.
• Check that your phone is charged—lines move faster when your information is ready.

3. Keep your ID and payment handy
The ticket staff may need to see:

• A photo ID
• The credit/debit card used for the purchase
• Your order or confirmation number

Having these ready speeds up your visit, especially when lines are long.

4. Ask staff for the best window
If lines are backed up, staff around the entrance can sometimes direct you to shorter lines or alternate windows, particularly if you’re picking up tickets or handling a quick customer service issue.

Quick Reference: Atlanta Braves Ticket Office Basics

If you’re in or around Atlanta and want the most direct, official help with your Braves tickets, the ticket office at Truist Park is still the central hub. Whether you’re buying tickets for tonight’s game, sorting out an app issue, or planning a group outing, starting with the Braves’ own ticket office and phone support gives you clear, team-backed information and options.