Call Center Jobs in Atlanta: Where to Find Work and What to Expect

Atlanta is a major call center and customer service hub in the Southeast. Large employers, regional headquarters, and outsourcing companies all run call centers in and around the city, which creates steady demand for entry-level and experienced call center professionals.

If you’re searching for call center Atlanta jobs, this guide walks you through what types of roles exist, where they are, what they pay, and how to actually land one in the metro area.

Why Atlanta Is a Call Center Hotspot

Atlanta’s position as a transportation, telecom, and corporate headquarters city makes it a natural home for call centers and contact centers. Many organizations support national or regional customers from here because of:

• A large, diverse labor pool
• Major airport and transit access
• Established telecom and technology infrastructure
• A strong mix of corporate, government, and nonprofit employers

This means you’ll see call center positions in:

• Downtown and Midtown Atlanta (corporate and government contact centers)
• Perimeter Center, Sandy Springs, and Dunwoody (corporate offices and financial services)
• Cumberland / Galleria, Buckhead, and Alpharetta (tech, telecom, healthcare, and financial firms)
• South Atlanta and College Park (logistics and travel-related centers)

Common Types of Call Center Jobs in Atlanta

Most listings you’ll see for “call center Atlanta jobs” fall into a few broad categories. The core skills overlap, but day-to-day work can feel very different.

1. Customer Service Representative (CSR)

What you do:

• Answer inbound calls, chats, or emails
• Help customers with accounts, billing, orders, or general questions
• Document interactions in a computer system
• Escalate complex issues to supervisors or specialized teams

These roles are common in utilities, telecom, retail, banking, and insurance around Atlanta.

2. Technical Support / Help Desk

What you do:

• Support customers or employees with technology issues
• Walk people through troubleshooting step by step
• Use ticketing systems to track issues and resolutions

These jobs are more common in Alpharetta, Perimeter, and Midtown where many tech and software companies are located.

3. Sales and Outbound Call Centers

What you do:

• Make outbound calls to prospects or existing customers
• Upsell or cross-sell services
• Follow sales scripts and meet quotas

You’ll find these with telecom providers, financial services firms, and marketing companies scattered throughout the metro area.

4. Collections and Accounts Receivable

What you do:

• Call customers regarding late payments
• Arrange payment plans or settlements
• Follow strict compliance rules

Many financial institutions and specialized collections agencies in and around Atlanta run these centers.

5. Bilingual Call Center Roles

Atlanta has a growing number of bilingual roles, especially in:

• English / Spanish
• English / French or Portuguese (often with international companies)

Bilingual positions are often better paid because fewer candidates fully meet the language requirement.

6. Call Center Leadership and Support Roles

Once you have experience, you can move into:

• Team lead / floor supervisor
• Quality assurance (QA)
• Workforce management / scheduling
• Training and onboarding
• Call center operations or manager roles

These are usually based at larger centers in Perimeter, Alpharetta, Buckhead, Midtown, and corporate campuses around the metro.

Typical Requirements for Call Center Jobs in Atlanta

Most entry-level call center positions in Atlanta focus more on skills and attitude than on advanced education.

Common requirements:

• High school diploma or GED
• Basic computer and typing skills
• Clear spoken communication and good listening
• Ability to work shifts, evenings, or weekends as needed
• Comfort working from scripts and using multiple software screens

Some employers may also ask for:

• Previous customer service experience (in a call center, retail, or hospitality)
• Background checks or drug screening
• For certain financial or healthcare roles, additional compliance checks

Bilingual roles will specifically test your language skills, often during the interview.

How Much Do Call Center Jobs Pay in Atlanta?

Pay varies by industry, specialization, and experience. In the Atlanta metro, you’ll commonly see:

Employers in financial services, healthcare, and tech often pay on the higher end, while very large volume centers may start closer to entry-level wages but offer overtime or shift differentials.

Where Call Center Jobs Are Located in Atlanta

You’ll see call center jobs all over the metro area, but a few areas have particularly heavy concentration.

Downtown and Midtown Atlanta

Downtown and Midtown host:

• Large government contact centers
• University and healthcare-related customer service teams
• Corporate headquarters and regional offices with internal help desks

You can reach most of these via MARTA rail and bus, which is helpful if you don’t drive.

Nearby transit hubs include:

• Five Points Station – 30 Alabama St SW, Atlanta, GA 30303
• Peachtree Center Station – 200 Peachtree St NE, Atlanta, GA 30303
• Midtown Station – 41 10th St NE, Atlanta, GA 30309

Perimeter Center / Sandy Springs / Dunwoody

The Perimeter business district along GA-400 and I‑285 has many:

• Financial services and insurance call centers
• Healthcare-related customer service operations
• Corporate customer support teams

This area is served by MARTA’s Dunwoody, Sandy Springs, and North Springs stations, plus multiple bus routes.

Buckhead and Cumberland / Galleria

These are established commercial and office areas with:

• Retail and e‑commerce customer service roles
• Financial and professional services hotlines
• Smaller tech support centers

Cumberland and Galleria area roles are often car-dependent, while Buckhead has Lenox and Buckhead MARTA stations.

Alpharetta and North Fulton

North Fulton (Alpharetta, Roswell, Johns Creek) is home to many technology, telecom, and software companies. You’ll see:

• Technical support
• Software customer success / support
• Telecom and internet service call centers

Public transit is more limited here, so many roles assume you have reliable transportation.

South Metro (College Park, Hapeville, Airport Area)

Near Hartsfield-Jackson Atlanta International Airport, you’ll find:

• Airline and travel support roles
• Logistics and shipping call centers
• Hospitality and reservations centers

These often operate 24/7, with late-night and early-morning shifts.

On-Site vs. Work-from-Home Call Center Jobs in Atlanta

Many Atlanta employers now offer:

• Fully on-site roles (especially in secure or regulated environments)
• Hybrid roles, with set days in the office and at home
• Fully remote call center positions for Atlanta-area residents

For at-home or hybrid setups, employers typically expect:

• Stable high-speed internet
• A quiet, dedicated workspace
• Ability to follow equipment and security rules

Some larger Atlanta employers ship headsets, computers, and monitors to remote staff, while others require you to meet certain technical standards on your own equipment.

Skills That Help You Stand Out in Atlanta’s Call Center Market

Atlanta is competitive, but you can make your application stronger by highlighting:

• Soft skills: patience, empathy, conflict resolution, problem-solving
• Technical comfort: navigating multiple computer programs at once
• Typing speed and accuracy (often tested during hiring)
• Local knowledge if the role serves Atlanta-based customers (understanding local neighborhoods, transit, or services can help)
• Bilingual ability, especially Spanish–English

Professionalism and attendance matter a lot. Local employers often emphasize:

• Reliable transportation or commute plan
• Ability to work agreed schedules without frequent changes
• Comfort with performance metrics (call time, customer satisfaction, etc.)

How to Find Call Center Jobs in Atlanta

You can locate call center openings through multiple local channels.

1. Online Job Boards and Employer Portals

Search for terms like:

• “call center Atlanta”
• “customer service representative Atlanta GA”
• “contact center jobs near me”
• “remote call center Georgia”

Filter for the Atlanta metro area and check whether roles are on-site, hybrid, or remote.

2. Local Staffing and Temp Agencies

Many call centers in Atlanta partner with staffing agencies to quickly fill large training classes. If you’re open to contract or temp-to-perm work, agencies can be a direct path in.

Look for agencies with offices in:

• Downtown / Midtown
• Perimeter Center / Sandy Springs
• Cumberland / Galleria
• Alpharetta

They often have ongoing relationships with big call center employers and can place you in large hiring waves.

3. Atlanta Workforce and Career Centers

Atlanta-area public agencies support job seekers with coaching, training, and connections to employers.

Helpful locations include:

• WorkSource Atlanta

  • 818 Pollard Blvd SW, Atlanta, GA 30315
  • Offers career counseling, training referrals, and job search assistance.

• WorkSource Atlanta Regional (serves surrounding counties)

  • Central office commonly based in the south Perimeter area; you can locate the nearest career resource center by contacting them directly.

• Georgia Department of Labor Career Centers (GDOL)

  • Atlanta Career Center
    • 223 Courtland St NE, Atlanta, GA 30303
  • These centers can help you search for call center roles, prepare a resume, and learn about employer hiring events.

Call or check current hours before visiting, as locations and services can change.

4. Job Fairs and Hiring Events

Atlanta regularly hosts job fairs focused on customer service and administrative roles. These can be at:

• Community centers
• Convention facilities
• Hotel conference rooms
• Career centers listed above

Many call centers hire in classes, so when they’re expanding, they may open dozens of seats at once.

Preparing Your Resume for Call Center Atlanta Jobs

You don’t need a complex resume, but it should clearly show you can handle customer, phone, and computer work.

Key sections to emphasize:

• Contact information: Atlanta address (or metro area), phone, professional email
• Summary statement: 2–3 lines that highlight customer service experience, communication skills, and availability
• Relevant experience:
  • Any prior call center, retail, food service, hospitality, or reception work
  • Tasks involving helping customers, handling complaints, or working with computers
• Skills list:
  • Communication, de‑escalation, multitasking, basic troubleshooting
  • Typing speed if it’s strong
  • Any CRM or call center software you’ve used
• Education and certifications:
  • High school / GED
  • Any customer service training, computer skills courses, or language certifications

📝 Tip: Tailor your resume to each job by echoing the skills and responsibilities mentioned in that specific posting.

What the Interview Process Looks Like in Atlanta

Call center interviews in Atlanta typically include:

1. Phone or video screening

   • Basic questions about availability, pay expectations, and experience.

2. Skills assessment

   • Typing test
   • Simple computer literacy or multitasking test
   • Sometimes a short customer service or personality questionnaire.

3. Virtual or in-person interview

   • Behavioral questions: “Tell me about a time you dealt with an upset customer”
   • Role-play scenarios using a script
   • Availability and shift discussions (evenings, weekends, holidays).

4. Background or reference checks

   • Especially common in financial, healthcare, or government-related centers.

Being punctual, professional, and clear about your commute and schedule is very important for local hiring managers.

Training and Career Growth in Atlanta Call Centers

Most Atlanta call centers provide paid training, which can last from a few days to several weeks. Training usually covers:

• Company products and services
• Systems and software
• Call scripts and quality standards
• Compliance rules (especially in health, finance, or collections)

Once you’re established, you can often move into:

• Mentor or trainer roles for new hires
• Quality assurance, listening to calls and coaching others
• Team lead or supervisor roles
• Transfers into back-office, administrative, or operations jobs within the same company

Because Atlanta has such a dense corporate environment, experience in a large call center can be a stepping stone to other office-based positions over time.

Practical Tips for Succeeding in an Atlanta Call Center Role

• Plan your commute carefully.
  Atlanta traffic is significant. If your center isn’t directly on MARTA, factor in bus transfers, carpools, or parking costs.

• Clarify schedule expectations up front.
  Many centers operate evenings, weekends, and holidays. Ask about shift bids, overtime, and how often schedules change.

• Take advantage of local training resources.
  Workforce centers in Atlanta may offer free or low-cost computer skills and customer service workshops, which can improve both your candidacy and your performance on the job.

• Keep an eye on internal job boards once hired.
  Large Atlanta employers often post higher-level customer support, administrative, or specialist roles internally before going to the broader job market.

If you’re in or near Atlanta and looking for stable work with clear entry points, call center jobs can be a realistic way to get started or re-enter the job market. By focusing on communication skills, reliability, and local job resources, you can find positions that match your schedule, commute, and long-term goals in the Atlanta area.