Atlanta Falcons Account Manager: How to Manage Your Tickets, Benefits, and Game Day Experience

If you follow the Atlanta Falcons and spend time at Mercedes‑Benz Stadium, you’re going to hear the term “Falcons Account Manager.” It can sound like a job title, but for most Atlanta fans it refers to the online ticket and membership portal you use to manage everything related to your Falcons seats.

Below is a clear guide to what the Atlanta Falcons Account Manager is, how to access it, what you can do with it, and how it fits into attending games and events in Atlanta.

What Is the Atlanta Falcons Account Manager?

For Atlanta fans, Falcons Account Manager usually means:

1. The digital platform where you:

   • Store and access your Falcons tickets
   • Transfer or resell seats
   • Manage season tickets or PSL (Personal Seat License) accounts
   • Update payment methods and contact details

2. A dedicated representative (often called an account manager or account executive) for:

   • Season ticket members
   • Suite holders
   • Premium seating clients

Both are tied to the Atlanta Falcons organization and Mercedes‑Benz Stadium in downtown Atlanta.

Where the Falcons Account Manager Fits Into Atlanta Game Days

If you go to games in Atlanta, the Account Manager is central to how you get in the building and manage your experience.

Key local context:

• Stadium: Mercedes‑Benz Stadium
  • Address: 1 AMB Drive NW, Atlanta, GA 30313
  • Located near Vine City and the CNN Center, with access via MARTA’s GWCC/Philips Arena/CNN Center and Vine City stations.
• Parking & access: Many fans now receive digital parking passes that also live in or are connected to their account.
• Other events: The same account structure often applies to Falcons games, some Atlanta United matches, and select stadium events, making it easier for Atlanta residents who attend multiple events each year.

What You Can Do in the Falcons Account Manager

Most everyday tasks related to your Falcons tickets in Atlanta run through this system.

1. Access and Use Mobile Tickets

In Atlanta, entry to Falcons games is now typically mobile‑only.

Within your account, you can:

• View your upcoming games
• Open the barcode or mobile pass at the gate
• Add tickets to your Apple Wallet or Google Wallet for quicker entry
• See seat location, gate suggestions, and sometimes event‑specific notes

This matters if you’re:

• Hosting clients at a downtown Atlanta game
• Bringing kids or family and want to organize multiple tickets on one phone
• Meeting friends who will arrive separately and need their own tickets

2. Transfer Tickets to Friends and Family

If you live in the Atlanta metro area and often attend events with others, ticket transferring is one of the most useful features.

You can:

• Send tickets to another person’s email or mobile number
• Let them manage entry on their own phone
• Avoid having to meet at the gate to hand off paper tickets

Common Atlanta use cases:

• Giving a game to a friend who lives in Midtown, Decatur, or Smyrna
• Sending one of your season tickets to a co‑worker for a client outing downtown
• Splitting a small group of seats so people can arrive from different parts of the city at different times

3. Resell Unused Tickets

When you cannot make a game, the Account Manager typically connects to official resale options so you can list your seats for resale.

Many Atlanta season ticket holders use this to:

• Recoup some costs for weekday night games when traffic or work interferes
• Skip preseason games and put that value toward regular season outings

Note: Availability and rules around pricing, fees, and timing can vary by season, so it’s helpful to review the resale section in your account each year.

4. Manage Season Tickets and Payments

If you’re a Falcons season ticket member in Atlanta, the Account Manager is where you:

• Review your invoice and payment schedule
• Enroll in or adjust payment plans
• Update credit card or bank information
• Review your Personal Seat License (PSL) if applicable

For residents in the metro area, this centralizes what might otherwise be multiple paper invoices or phone calls.

5. Update Contact Information

Since the team and stadium may send you:

• Game‑day alerts
• Parking updates
• Weather or traffic advisories (important for Atlanta’s changing traffic and weather patterns)
• Exclusive events or pre‑sale opportunities

Keeping your email, phone, and mailing address current in the Account Manager helps ensure you get locally relevant updates, like:

• Adjusted gate times for a Monday night game
• MARTA service notes or special downtown events that overlap with your game
• Parking lot changes around Mercedes‑Benz Stadium

How to Access Your Atlanta Falcons Account Manager

Exact steps can shift slightly over time, but the general approach is consistent.

Basic Steps (Typical Flow)

1. Go to the Falcons ticketing or Account Manager page.
2. Sign in with the email and password associated with your tickets.
3. If you bought tickets through a partner platform, use the same email you used at purchase so the accounts can link.
4. Once logged in from Atlanta (or anywhere), you can:
   • See upcoming games
   • Manage transfers and resales
   • View your invoices

Using a Mobile App on Game Day

On game day in Atlanta, many fans prefer using a mobile app over a web browser.

You typically can:

• Log into the same account credentials
• Pull up your mobile tickets while approaching the stadium
• Save them to your wallet in case cellular service is congested downtown

🚗 Local tip: Cellular networks can be busy around kickoff near Mercedes‑Benz Stadium. It’s wise to download or add tickets to your phone wallet before you leave home in Atlanta, whether you’re coming from Buckhead, the suburbs, or straight from work downtown.

When “Falcons Account Manager” Means a Person (Your Rep)

For many season ticket members in Atlanta, the phrase “my Falcons account manager” refers to a team representative who helps with:

• Questions about renewals or upgrades
• Exploring club seats, suites, or on‑field experiences
• Group outings for organizations based in Atlanta (companies, schools, churches, alumni groups)

If you hold:

• Season tickets
• A suite or club level package
• A significant block of tickets for events

…you may be assigned a dedicated account manager. They typically:

• Communicate by phone or email
• Are based in or around the Mercedes‑Benz Stadium and team offices
• Provide personalized assistance beyond what the online portal can do

Common Tasks You’ll Handle Through the Falcons Account Manager

Here is a simple overview to quickly see what belongs where:

How This Matters if You Live in or Visit Atlanta

Whether you’re a long‑time resident or visiting for a weekend:

• Living in Atlanta:

  • The Account Manager makes it easier to share tickets with friends and co‑workers across the metro area.
  • You can adapt to unexpected local traffic or schedule changes by quickly transferring or reselling seats.

• Visiting Atlanta:

  • If you’re flying in for a Falcons weekend, you don’t have to pick up physical tickets; everything is managed digitally.
  • You can coordinate with local friends staying in separate hotels or neighborhoods.

• Hosting Clients or Groups in the City:

  • Businesses in downtown, Midtown, or Perimeter often use the Account Manager to keep corporate seats organized and to transfer tickets to specific employees or guests for each game.

Practical Tips for Using Your Falcons Account Manager in Atlanta

• Log in early: As soon as your tickets are available, log in from home in Atlanta (or your hotel) so there are no surprises on game day.
• Check your email filters: Make sure Falcons emails are not going to spam, especially for important updates about time changes or stadium policies.
• Verify your phone number: If you rely on text notifications or two‑factor authentication, a correct phone number is crucial.
• Plan around MARTA and parking: Use your ticket and pass details to decide whether to park in a specific lot or ride MARTA to GWCC/Philips Arena/CNN Center or Vine City stations.

How to Get Help with Your Falcons Account in Atlanta

If you run into issues with your Account Manager or have detailed questions about seats:

• Atlanta Falcons / Mercedes‑Benz Stadium Ticketing & Membership Services
  • Typically reachable through the main stadium or team ticket office phone numbers listed on official materials.
  • Representatives can walk you through account login issues, transfers, or payment questions.

When you contact them from Atlanta, having the following ready usually helps:

• Email address tied to your account
• Order number or invoice number (if available)
• Game date and seat location (section, row, seat)

The Atlanta Falcons Account Manager is the central hub for managing your tickets, payments, and many aspects of your game‑day experience at Mercedes‑Benz Stadium. Whether you’re a local season ticket member or a visitor catching one game in downtown Atlanta, understanding how to use this system will make getting into the stadium and sharing your seats far smoother.