How to Work With “My Atlanta Falcons Account Manager” as a Fan in Atlanta

If you buy Atlanta Falcons tickets, hold season tickets, or manage group outings at Mercedes-Benz Stadium, you’ll likely hear the phrase “my Atlanta Falcons account manager.”

In Atlanta, this usually refers to two related things:

1. The online Falcons Account Manager portal where you manage your tickets and payments.
2. The personal representative (account manager) assigned to you by the Falcons ticket office.

Both matter if you live in Atlanta, host clients for games, or visit the city often for Falcons home games. Here’s how to use each one effectively.

What “My Atlanta Falcons Account Manager” Actually Means

When Falcons fans in Atlanta say “my account manager,” they are usually talking about:

• Your online account used for:

  • Accessing and transferring digital tickets
  • Managing season tickets and partial plans
  • Paying invoices and checking balances
  • Managing parking and some add-ons

• Your personal account representative at the Falcons organization who:

  • Helps with seat changes and upgrades
  • Assists with billing questions
  • Coordinates group tickets and special experiences
  • Troubleshoots account or ticket issues

If you’re a regular attendee or a season-ticket holder in Atlanta, you may use both on a regular basis.

Accessing Your Falcons Account Manager Online in Atlanta

Where to Start

Most Atlanta fans will reach their Falcons Account Manager through either:

• The official Atlanta Falcons website (via the “Account Manager” or “Tickets” section), or
• The Falcons / NFL mobile app, which connects to your ticket account.

From there, you’ll typically:

1. Log in with the email you used when you bought tickets.
2. Verify your account (sometimes via a code sent by email or text).
3. See your upcoming games, tickets, and payment details.

If you’ve bought tickets through Ticketmaster for a Falcons game at Mercedes-Benz Stadium, that same login may connect to your Falcons Account Manager profile.

Common Things Atlanta Fans Use the Portal For

Fans in Atlanta usually rely on the online account manager to:

• ✅ View and scan digital tickets for game entry
• ✅ Transfer tickets to friends, clients, or family
• ✅ Sell tickets through the authorized resale options (if available)
• ✅ Pay for season tickets or payment plans
• ✅ Update contact information (email, phone, address)
• ✅ Access parking passes for lots around downtown Atlanta

This digital access is especially important if you:

• Take MARTA downtown and want your tickets on your phone
• Host people from out of town and need to transfer their tickets
• Have multiple games and need to keep everything organized

Using Your Falcons Account Manager on Game Day in Atlanta

Getting Into Mercedes-Benz Stadium

On game day in Atlanta, your phone and account manager are often your primary tools for entry:

• 🎟️ Open your Falcons or NFL app, or the Account Manager web page.
• Navigate to “My Tickets” and select the specific game.
• Show the mobile barcode or NFC pass at the gate.

Most Atlanta residents find this faster than printing tickets. Mobile tickets are widely used at Mercedes-Benz Stadium, and paper tickets are rare.

Transferring Tickets Before Kickoff

If your plans change in Atlanta traffic or someone is running late:

• Use ticket transfer from your account manager.
• Send tickets to another person’s email or mobile number.
• They accept the tickets and show their own code at the gate.

Many Atlanta locals do this while riding MARTA, in rideshares, or when meeting friends at The Home Depot Backyard before the game.

Your Personal Atlanta Falcons Account Manager (Representative)

If you’re more than an occasional fan—such as a season ticket member, a group organizer, or a business hosting clients—you may be assigned a personal account manager at the Falcons.

Who Typically Gets a Dedicated Account Manager?

In Atlanta, a dedicated rep is common for:

• Season ticket members / PSL owners
• Premium or club seat holders
• Suite holders
• Corporate accounts
• Groups booking large outings (schools, churches, companies)

If you’re unsure whether you have a rep, you can usually find their name and contact information in your online account manager portal or in past email communications from the Falcons.

How Your Account Manager Can Help

Atlanta Falcons account reps handle things that the website or app can’t fully solve on their own, such as:

• Seat relocation or upgrades

  • Moving to a different section
  • Changing the number of seats
  • Improving sightlines or proximity to the field

• Billing and payment questions

  • Clarifying payment plans
  • Helping with past-due accounts
  • Explaining renewal terms

• Group and event planning

  • Coordinating group tickets for schools, youth teams, churches, or businesses in the metro area
  • Exploring hospitality options or fan experiences
  • Arranging blocks of seats so everyone sits together

• Special accessibility or family needs

  • Discussing ADA seating options
  • Finding more kid-friendly sections
  • Planning around mobility or accessibility concerns on game day

For many local fans, having “my Atlanta Falcons account manager” means having one person in the organization who understands their situation and history and can guide decisions season to season.

How to Find or Contact Your Falcons Account Manager in Atlanta

If you live or work in Atlanta and want to reach your account manager, there are a few straightforward paths:

1. Check Your Falcons Account Manager Online

Once logged in to your online account:

• Look for a “Contact Us,” “My Representative,” or “Support” section.
• Many fans will see their dedicated rep’s name, phone number, and email listed there.

2. Look Through Your Emails

If you are a season ticket or premium seat holder:

• Search your inbox for “Atlanta Falcons” or “Account Representative”.
• Renewal notices and welcome emails often include direct contact info for your rep.

3. Call the Falcons Ticket Office in Atlanta

While phone numbers can change over time, Falcons ticket operations are generally handled through:

• Atlanta Falcons Ticket Office – Mercedes-Benz Stadium
  1 AMB Drive NW
  Atlanta, GA 30313

You can typically reach the ticket office through the official Falcons main phone line or the stadium’s ticketing line, then ask to be transferred to your account representative or ticket services.

When you call, be prepared with:

• Your full name
• The email linked to your ticket account
• Your account or member ID (if you have it)
• Any specific question (billing, seat changes, group plans, etc.)

What an Atlanta Fan Can Manage Alone vs. With a Rep

Here’s a simple breakdown of when your online Falcons Account Manager is usually enough, and when your personal account manager is the better choice:

Tips for Atlanta Fans to Get the Most From Their Account Manager

Whether you’re managing everything online or working with a personal representative, a few local-minded habits can help:

• Use the app before you leave home.
  Atlanta traffic and MARTA timing can be unpredictable. Make sure your tickets are visible in your account manager before you head toward downtown.

• Save your rep’s contact info.
  If you have a dedicated account manager, add their phone and email into your contacts as “Atlanta Falcons – [Name].” This makes it easy to reach out when renewals or big games come up.

• Ask about payment timing that fits your schedule.
  Many Atlanta residents balance Falcons tickets with other big expenses. Your account manager can explain available payment options and due dates so you can plan ahead.

• Think long-term if you’re an Atlanta local.
  If you know you’ll be in the city for years, your rep can help you plan better locations or packages over time, instead of making one-off changes each season.

• Use your account manager for business needs.
  If your company is based in Atlanta and entertains clients, your rep can discuss suites, club access, or recurring packages that fit your budget and schedule.

If You’re Visiting Atlanta for a Falcons Game

Visitors to Atlanta often interact only with the online account manager, not a dedicated rep. A few tips:

• Make sure you can log into your account before you fly or drive to Atlanta.
• Confirm your mobile tickets are added to your phone’s wallet if that option is available.
• If you encounter issues, use the “Help” or “Contact Us” options within the account manager to get support before game day.

If you’re buying multiple games or planning to visit regularly, you can still ask the Falcons ticket office if it makes sense for you to be connected with an account representative.

Key Takeaways for Atlanta Fans

• “My Atlanta Falcons account manager” can mean your online ticket portal, your personal representative, or both.
• Atlanta residents typically use the online account manager for daily tasks like viewing, transferring, and paying for tickets.
• A dedicated account representative is especially valuable for season tickets, seat changes, group outings, and business hospitality at Mercedes-Benz Stadium.
• You can usually find or confirm your account manager through the online portal, your email history, or by contacting the Falcons ticket office in Atlanta.

Understanding how both pieces work makes it much easier to enjoy Falcons games and manage your tickets smoothly while living in or visiting Atlanta.