Atlanta Hawks Account Manager: How It Works for Fans in Atlanta

If you live in the Atlanta area and follow the Atlanta Hawks, you’ll see the term “Account Manager” all over tickets, emails, and team communications. Whether you’re a season ticket holder, a mini-plan buyer, or just grabbing seats for one game at State Farm Arena, knowing how the Atlanta Hawks Account Manager system works will make your life a lot easier.

This guide walks you through what the Account Manager is, what you can do with it, and how Atlanta fans typically use it for Hawks games and events.

What Is the Atlanta Hawks Account Manager?

The Atlanta Hawks Account Manager is the team’s official online portal where you can:

• Store and manage your digital tickets
• Transfer tickets to friends and family
• Sell tickets you can’t use
• Pay invoices for season or partial plans
• Update contact and payment information

Think of it as your central control panel for all ticket-related activity for Hawks home games at State Farm Arena in downtown Atlanta.

Most Atlanta fans access their account:

• On a mobile device (through the team or arena ticketing interface)
• On a desktop or laptop (through the official account sign-in page)

You’ll typically log in using the email address you used when you first bought tickets.

Who Actually Needs an Atlanta Hawks Account Manager?

You’ll almost certainly use Account Manager if you are:

• A Hawks season ticket member or partial plan holder
• A fan who buys directly from the Hawks or State Farm Arena for NBA games
• Someone who regularly transfers or receives tickets for Hawks games
• A local business using Hawks tickets for clients or employees

If you only bought tickets once through a third-party marketplace, you might still be directed to create or use an Atlanta Hawks Account Manager profile to actually access the barcodes and enter the arena.

Key Things You Can Do in Atlanta Hawks Account Manager

1. Access Your Mobile Tickets

Nearly all Hawks tickets in Atlanta are digital now. Through Account Manager you can:

• View upcoming game tickets
• Pull up ticket barcodes or entry QR codes on your phone
• Add tickets to your mobile wallet (Apple Wallet or similar), which is especially useful on MARTA or walking from nearby parking

On game day in Atlanta, it’s common to:

1. Open the Hawks ticketing app or mobile site while you’re on the way downtown
2. Log into Account Manager
3. Tap the game date and select “View Barcode” or “Add to Wallet”
4. Have your phone ready at the State Farm Arena entrance screening

2. Transfer Tickets to Friends and Family

If you can’t make a game or want to give tickets to someone else:

• Use “Transfer” in your Account Manager.
• Enter the recipient’s email or phone number.
• They receive a message allowing them to accept the tickets into their own account.

This is especially useful if you:

• Live in the metro area and share a season plan with friends
• Are hosting coworkers or clients from Midtown, Buckhead, or outside Atlanta
• Want to send tickets last-minute without meeting in person

⚠️ Tip: Tell your recipient to accept the transfer before they get to the arena. Mobile reception around busy events can be spotty, especially near big crowds and MARTA stations.

3. Sell Tickets You Can’t Use

Many Atlanta fans use Account Manager to resell games they can’t attend. Typically, you can:

• Select a specific game
• Choose “Sell” or similar option
• Set a price or follow platform prompts
• Post tickets to an approved resale marketplace linked to your account

This is popular among season ticket holders in neighborhoods like Inman Park, Decatur, or Sandy Springs who can’t make weekday games but still want to recover some value.

Fees and payout methods vary, so review:

• How you’ll get paid (credit back to account, direct deposit, etc.)
• Deadlines for listing tickets (usually cut off several hours before game time)

4. Manage Season or Partial Plan Invoices

If you have season tickets or a mini-plan, your Account Manager typically lets you:

• View your payment schedule
• Make one-time payments or set up installment plans
• See your seat locations and plan details
• View renewal offers when they’re available

This is helpful for Atlanta residents budgeting for:

• Full-season memberships
• Weekend or weeknight-only packages
• Group or business plans

Typical Account Manager Tasks: At-a-Glance

Here’s a quick reference for what most Atlanta Hawks fans use Account Manager for:

How to Log In and Get Help in Atlanta

Logging In

Most users access Atlanta Hawks Account Manager by:

1. Going to the official Hawks or State Farm Arena ticketing site or team app
2. Clicking “Sign In” or “Account Manager”
3. Entering the email and password used when purchasing tickets

If you forgot your password, use the “Forgot Password” option. Reset instructions are typically sent by email.

Game-Day Tips for Using Account Manager at State Farm Arena

If you’re heading downtown for a Hawks home game:

• Download or log in before you leave home
  Connectivity can slow down near packed intersections, MARTA stations, and parking decks.

• Add tickets to your mobile wallet
  This allows quick, offline access even if mobile data is slow in the crowd.

• Check for last-minute updates
  Teams sometimes send game-time changes, entry info, or special instructions through the same email and account system.

• Make transfers early
  If you’re giving tickets to someone else in Atlanta, transfer them earlier in the day so they’re set before arriving.

Updating Your Information and Preferences

Inside the Atlanta Hawks Account Manager, you can usually:

• Update your email address, phone number, and mailing address
• Change communication preferences, so you know how often you hear about:
  • Game reminders
  • Special events at State Farm Arena
  • Renewal/upgrade opportunities

Atlanta residents who move from one neighborhood to another (for example, from Old Fourth Ward to West Midtown) should update their address so any physical mail or special offers reach the right place.

Common Issues Atlanta Fans Run Into

1. Can’t See Tickets in the Account

Possible causes:

• Tickets were bought with a different email than you’re using to log in
• Tickets were transferred to you, but you never accepted them
• The game date hasn’t fully processed or loaded yet

What to try:

• Check all email accounts you might have used
• Search your email for “Hawks tickets” or “ticket transfer”
• Accept any pending transfers, then refresh your Account Manager

2. Transfer Not Working for a Friend

If your friend can’t access their tickets:

• Confirm the email or phone you sent it to is correct
• Ask them to:
  • Check spam or promotions folders
  • Create or sign in to their own Hawks Account Manager

If they changed their primary email (for example, after switching jobs in Atlanta), you may need to cancel the transfer and resend it to their new address.

3. Trouble Logging In Near Game Time

If you get stuck loading or logging in near the arena:

• Move a bit away from the most crowded entrances to get better signal
• Connect to a secure Wi‑Fi if available and you’re comfortable doing so
• If all else fails, have your photo ID and purchase info ready and seek help from staff at the arena ticket or guest services areas

Where to Get In-Person Help in Atlanta

For ticket and account questions, fans often work through:

• State Farm Arena Box Office
  • Located at 1 State Farm Drive, Atlanta, GA 30303
  • Box office hours may vary by event day; it’s typically open on event days for walk-up support

At the arena, you can also look for:

• Guest Services desks or kiosks around the concourses
• Staff who can help with:
  • Access issues
  • Seating questions
  • Basic account-related ticket problems

For non-urgent questions (like payment plans, relocation options, or season ticket upgrades), many fans prefer to:

• Call or email the Hawks ticket sales or membership services contacts listed in their Hawks emails or invoices
• Use the contact options provided inside their Account Manager or on the official team website

Tips for Atlanta Residents, Visitors, and Occasional Fans

• Metro Atlanta residents

  • Keep your login details handy and your account email current.
  • If you share a season plan, agree on which person will handle transfers and resales.

• Visitors to Atlanta

  • Set up and test your Account Manager login before your trip.
  • Add tickets to your wallet so you’re not dependent on roaming or hotel Wi‑Fi.

• Corporate or group buyers

  • Use Account Manager to organize group tickets, transferring them to individual employees or clients who will attend.
  • Maintain one central login controlled by your office or HR team.

Understanding how the Atlanta Hawks Account Manager works makes going to a game at State Farm Arena much smoother. By using it to manage your tickets, transfers, payments, and account info, you’ll spend less time troubleshooting at the gate and more time actually enjoying basketball in downtown Atlanta.