Atlanta Ticketmaster: How to Buy, Sell, and Manage Event Tickets in the City

Atlanta has one of the busiest live-event calendars in the Southeast, and Ticketmaster is the primary ticketing platform for many of the city’s biggest concerts, sports games, theater shows, and festivals. If you’re trying to figure out how Atlanta Ticketmaster works—where to go, what to watch for with fees, and how to avoid problems—this guide walks you through it with a local focus.

How Ticketmaster Fits Into Atlanta’s Event Scene

Ticketmaster is the main ticketing partner for many major Atlanta venues and teams, including:

• State Farm Arena (NBA’s Atlanta Hawks, large concerts)
• Mercedes-Benz Stadium (Atlanta Falcons, Atlanta United FC, major tours)
• Fox Theatre (Broadway tours, comedy, special events)
• Cadence Bank Amphitheatre at Chastain Park
• Cellairis Amphitheatre at Lakewood
• Some events at Coca-Cola Roxy, Tabernacle, and others, depending on the show

Not every Atlanta event uses Ticketmaster—some use venue box offices, other ticketing companies, or local outlets. But if you’re searching for Atlanta concerts, sports, or theater tickets, Ticketmaster is likely to be part of your options, especially for high-demand events.

Ways to Buy Ticketmaster Tickets in Atlanta

1. Online and Mobile (Most Common)

Most Atlantans purchase Ticketmaster tickets:

• Through the Ticketmaster website
• Using the Ticketmaster app (iOS or Android)

For many Atlanta events, tickets are sold as mobile-only or mobile entry, meaning:

• You access your ticket on your phone within the app.
• The venue scans a rotating barcode or a “tap to scan” screen at entry.
• Screenshots or printed versions often will not work.

This is standard for major venues like State Farm Arena and Mercedes-Benz Stadium.

2. At the Venue Box Office

If you prefer to buy in person, you can often purchase Ticketmaster tickets directly at the venue box office on certain days and times. This can sometimes help with:

• Avoiding some online service fees
• Getting help choosing seats
• Paying in cash instead of card

Common Atlanta box office locations that work with Ticketmaster for many events:

• State Farm Arena Box Office
  1 State Farm Drive, Atlanta, GA 30303
  Typical box office hours vary by event; they are usually open on event days and sometimes limited hours on non-event days.

• Mercedes-Benz Stadium Ticket Office
  1 AMB Drive NW, Atlanta, GA 30313
  Often open on event days and selected weekdays.

• Fox Theatre Box Office
  660 Peachtree St NE, Atlanta, GA 30308

Before heading out, it’s smart to:

• Check the venue’s current box office hours
• Confirm whether they are selling Ticketmaster tickets in person for the event you want

Understanding Fees, Pricing, and Presales in Atlanta

Ticket Prices and Fees

On Ticketmaster, the price you see for an Atlanta event is usually:

• Base ticket price set by the event organizer, team, or promoter
• Additional fees such as:
  • Service fees
  • Order processing fees
  • Facility or venue fees

These can add up, so:

• Click through to the final checkout page to see the full price.
• Compare with box office in-person prices when practical; sometimes fees differ, sometimes they do not.

Dynamic Pricing and High-Demand Events

For big Atlanta events—major artists at Mercedes-Benz Stadium, playoff games, or popular Broadway shows at the Fox Theatre—Ticketmaster may use dynamic pricing:

• Prices can increase as demand goes up.
• You might see fluctuating prices even within the same day.

To manage this:

• Look early when tickets go on sale.
• Check alternative dates or sections.
• Decide in advance your maximum budget per ticket.

Presales in Atlanta

Many Atlanta Ticketmaster events include presales, such as:

• Artist fan club presale
• Venue or promoter presale
• Credit card presale (for certain cardholders)
• Team presales for Atlanta Hawks, Falcons, United, etc.

If you live in or around Atlanta and attend events frequently, consider:

• Signing up for email lists from your favorite venues (State Farm Arena, Fox Theatre, etc.)
• Checking if your credit card offers presale access codes

Presales typically still go through Ticketmaster but give you an earlier window to buy tickets.

Managing Your Tickets: Mobile Entry in Atlanta

For many Atlanta events, you will use Mobile Entry through the Ticketmaster app:

1. Download the app and log in with the same account you used to buy tickets.
2. Tap My Events to see your upcoming Atlanta shows or games.
3. On event day, open the QR code or “tap to scan” screen.
4. Turn your phone brightness up and have the ticket ready before you reach security.

Venue staff at places like State Farm Arena and Mercedes-Benz Stadium are used to this process and can help if:

• Your signal is weak (they may direct you to Wi‑Fi).
• The app is not loading (you can sometimes use an “offline” ticket if it was previously loaded).

🔑 Tip:
If you’re visiting from out of town, log in and confirm your tickets in the Ticketmaster app before leaving your hotel or home, especially if you’re relying on mobile data at the venue.

Selling or Transferring Ticketmaster Tickets in Atlanta

Ticket Transfers

If you’re going with friends or family to an Atlanta event and want to share tickets:

• Most Ticketmaster tickets allow free transfers to another person’s Ticketmaster account.
• You can:
  • Open the event in the app
  • Select Transfer
  • Choose which seats and enter the recipient’s email

Common uses in Atlanta:

• Sharing Hawks or United season tickets with friends
• Splitting a four-pack of concert tickets at Cadence Bank Amphitheatre

Resale (Selling Your Tickets)

If you can’t attend an event:

• Many Ticketmaster tickets in Atlanta can be listed on the Ticketmaster Resale marketplace.
• You choose a price (sometimes within a set range), and the platform matches buyers and sellers.

Points to keep in mind:

• Some events or ticket types may not allow resale.
• Ticketmaster may charge resale fees, and the buyer also pays fees.
• Payment methods and timelines are displayed in your account when you list a ticket.

If resale is not available for your event, you can still sometimes transfer tickets to someone you know personally who wants to attend.

Common Atlanta Ticketmaster Issues and How to Handle Them

1. Tickets Not Showing in the App

For Atlanta events, this is a frequent concern, especially close to event day.

Try:

• Confirm you’re logged into the correct Ticketmaster account (the one used to buy tickets).
• Check your email for the order confirmation and note which email address it used.
• Refresh the app, or log out and back in.
• Wait until closer to the show—some tickets are released to your account only days or hours before the event (common with some big tours).

If nothing appears:

• Contact Ticketmaster customer support through the app/website.
• If it’s event day and you’re at a venue like Fox Theatre or State Farm Arena, go to the box office with:
  • A photo ID
  • The credit card used for purchase
  • Your order confirmation email

They can often locate your order and help you gain entry.

2. Name on Ticket Does Not Match

Most Atlanta venues that use Ticketmaster care more about:

• The valid barcode in the app
• The account ownership and proper transfer

If a friend sends you a transferred ticket:

• Make sure you accept the transfer into your own Ticketmaster account.
• Avoid relying on screenshots; they are often not accepted.

Venue staff usually focus on ticket validity, not the original buyer’s name, but always bring a photo ID just in case you need additional verification.

3. Event Changes, Postponements, or Cancellations

For Atlanta events:

• If an event is canceled, Ticketmaster typically processes automatic refunds to the original payment method.
• If it is postponed or rescheduled:
  • Your original tickets may remain valid for the new date.
  • You’ll receive an email with instructions and options.

If you live in or near Atlanta and bought tickets for an out-of-town show (or vice versa), always double-check:

• Whether the policy differs by promoter, venue, or team
• Any announced deadline to request a refund or credit, if offered

Atlanta Venues Commonly Using Ticketmaster

Here’s a quick reference for some major Atlanta-area venues that frequently sell tickets through Ticketmaster:

Not every event at these venues will necessarily use Ticketmaster, but many do. Always check the official event page or venue site to confirm.

Safety Tips for Buying Atlanta Tickets via Ticketmaster

To avoid problems or scams when buying tickets for Atlanta events:

• Use Official Channels
  Buy directly through:

  • Ticketmaster’s website or app
  • Official Atlanta venue box offices
  • Verified links from team or venue websites

• Be Careful with Third-Party Resellers
  If a site is not clearly tied to Ticketmaster or the official venue, read all details very carefully. Some resale sites may charge high markups or sell speculative tickets.

• Check the Event Details Twice
  For Atlanta, pay attention to:

  • Event date and time (matinee vs evening shows)
  • Doors open time vs show start time
  • Specific entrance (e.g., club or suite entrances at stadiums)

• Watch Out for “No Refunds” Policies
  Many Atlanta events are final sale unless canceled. Read the terms on the Ticketmaster checkout screen before paying.

• Avoid Street Sellers Near Venues
  Scalpers around Downtown and Midtown venues are not guaranteed to sell valid tickets, especially when venues use mobile-only entry.

Practical Steps for Someone in Atlanta Using Ticketmaster

If you’re planning to attend events in Atlanta and want a smooth Ticketmaster experience:

1. Create or update your Ticketmaster account
   Use an email you check often; this is where confirmations and updates will go.

2. Download the Ticketmaster app
   Especially important for mobile-only events at large Atlanta venues.

3. Verify your payment method and address
   This speeds up checkout for high-demand Atlanta ticket drops.

4. Sign up for venue or team alerts
   For places like State Farm Arena, Mercedes-Benz Stadium, and teams like the Hawks, Falcons, and Atlanta United.

5. Familiarize yourself with your route and parking
   Many Atlanta venues provide parking information and entry gate details connected to your Ticketmaster ticket.

6. On event day, load your tickets before you travel
   This can prevent issues if your mobile signal or data is weak near the venue.

By understanding how Ticketmaster works specifically in Atlanta—from mobile entry expectations to venue box offices and resale rules—you’ll be better prepared to get into your favorite concerts, games, and shows with minimal stress.