Ticketmaster in Atlanta: How to Find, Buy, and Manage Event Tickets

Atlanta is packed with concerts, sports, theater, and festivals—and Ticketmaster is one of the main ways people in the city buy tickets. Whether you’re trying to catch a show at State Farm Arena, a Falcons game, or a touring Broadway musical at the Fox Theatre, understanding how Ticketmaster Atlanta works can save you time, money, and stress.

This guide walks you through how Ticketmaster fits into Atlanta’s event scene, how to buy and sell tickets safely, and what to know about fees, venues, and local tips.

How Ticketmaster Fits Into Atlanta’s Event Scene

Ticketmaster is a primary ticketing platform for many large Atlanta venues and events. That means they handle the official first sale of tickets directly from the venue or event organizer.

Common types of Atlanta events that often use Ticketmaster include:

• Major concerts and tours
• Professional sports games (especially NFL and NBA)
• Arena and stadium shows
• Some theater tours and family shows

You’ll run into Ticketmaster especially at:

• State Farm Arena (home of the Atlanta Hawks, major concerts)
• Mercedes-Benz Stadium (Atlanta Falcons, Atlanta United FC, large concerts)
• Some larger suburban arenas and amphitheaters used for big tours

Not every Atlanta venue uses Ticketmaster. For example, local clubs, independent theaters, and some festivals may use other ticketing services or sell directly.

Buying Tickets on Ticketmaster for Atlanta Events

1. Finding Atlanta Events on Ticketmaster

When you go to Ticketmaster’s website or app, you can typically:

• Search by “Atlanta, GA” or your ZIP code
• Filter by date, event type, or venue
• Look under sports, concerts, arts & theater, or family

Helpful search tips:

• Use the exact venue name (for example, “State Farm Arena Atlanta”)
• For sports, search by team: “Atlanta Falcons,” “Atlanta Hawks,” “Atlanta United”
• For touring shows, add “Atlanta” plus the show name, like “Atlanta + Beyoncé”

2. Understanding Ticket Types

When you click on an event, you may see different types of tickets:

• Standard tickets – Regular seats sold directly from the venue/promoter at face value (plus fees).
• Verified Resale tickets – Resale tickets listed by other fans through Ticketmaster’s resale system. These can be above or below the original price.
• VIP or premium packages – Often include perks like early entry, merch, or special seating.
• Accessible seating – Designed for guests with disabilities or mobility needs (more on this below).

Look carefully at the label under each price. It will usually say if it’s a standard or resale ticket.

3. Common Ticketmaster Fees for Atlanta Events

You’ll usually see:

• Face value – Base price set by the event or venue
• Service fees / facility fees – Added per ticket
• Order processing fee – Sometimes per order
• Delivery fee – May apply for physical tickets or certain delivery options

In Atlanta, most large venues now favor mobile tickets, which may reduce or eliminate some shipping costs but not service fees.

💡 Tip: Always click through to the final checkout page to see the total cost before deciding. Fees can be a noticeable percentage of the ticket price.

Popular Atlanta Venues That Use Ticketmaster

Here’s a quick overview of some major Atlanta-area venues where you’re likely to buy tickets through Ticketmaster.

Always check the venue’s official site before you go to confirm:

• Accepted ticket formats (mobile only, print-at-home, etc.)
• Entry policies (ID, bag size, security checks)
• Parking and public transit options

Using Mobile Tickets in Atlanta

Most large Ticketmaster events in Atlanta are now mobile-only or mobile-preferred. That means:

• Your ticket lives in the Ticketmaster app or your phone’s wallet, not as a printed PDF.
• The barcode may refresh dynamically, which helps prevent fraud but makes screenshots unusable.

Steps for Game Day or Show Night

1. Download the Ticketmaster app ahead of time.
2. Sign in with the same account you used to buy the tickets.
3. Pull up My Events and open your ticket(s).
4. Turn your screen brightness up for barcode scanning.
5. For groups, you can transfer tickets (if allowed) to friends so each person has their own ticket on their phone.

💡 Atlanta venues can get busy at showtime, and cell service may be weaker near the entrance. It’s smart to open your tickets before you arrive or save them to your phone wallet if that’s available.

Transferring and Reselling Ticketmaster Tickets in Atlanta

Ticket Transfers

For many Atlanta events, Ticketmaster lets you transfer tickets to someone else:

• Useful if your group is arriving separately
• Common for sharing season tickets or group purchases
• Often required instead of sending screenshots or PDFs

Look for the “Transfer” option in your account under the event. The recipient usually needs a Ticketmaster account or will be prompted to create one.

Reselling Tickets

If you can’t attend an Atlanta event:

• Some events allow you to resell your tickets through Ticketmaster’s own resale marketplace.
• You set a listing price, and once sold, Ticketmaster delivers the ticket to the buyer and pays you (minus any resale fees).

Key points:

• Not all events allow resale, especially smaller shows.
• Venues or organizers may limit price ranges for resale.
• You’ll see an option like “Sell” if resale is permitted for that ticket.

Accessible Seating and Guest Services in Atlanta

Most major Atlanta venues that use Ticketmaster also provide accessible seating options. When you choose seats, you’ll usually see:

• Sections labeled as accessible or wheelchair accessible
• Companion seating next to accessible spaces
• Options to filter for accessible seats

If you have specific accessibility needs:

• Many Atlanta venues have a box office or guest services phone line where you can ask about seating, parking, and entry.
• For example, venues like State Farm Arena and Mercedes-Benz Stadium typically publish accessibility contact information on their official websites.

In general, you can:

• Ask about ADA-compliant seating, elevators, or accessible parking
• Request guidance on assistive listening devices or service animal policies

It’s recommended to reach out before you buy if you need a particular type of accommodation.

Where to Get In-Person Help in Atlanta

While Ticketmaster itself doesn’t run local walk-in offices, Atlanta venues and box offices are your best in-person resource when you:

• Have issues with a ticket you bought for their event
• Need seating changes for accessibility or safety
• Want to confirm details about event entry or ticket types

Common approaches:

• Visit or call the venue box office during their posted hours
• Provide your order number, name, and email used for purchase
• Bring a government-issued ID if you’re collecting will-call tickets or resolving account issues

For many Ticketmaster events in Atlanta, the venue box office can:

• Re-issue tickets
• Help with name mismatches or access problems
• Clarify if your ticket is valid for that event

Avoiding Ticket Scams Around Atlanta

Because Atlanta hosts so many high-demand events, scams and fake tickets do exist—especially around big concerts, playoff games, or national tours.

To reduce your risk:

• Buy from official sources
  • Ticketmaster directly
  • The venue’s official site when it redirects to Ticketmaster
• Be cautious with:
  • Last-minute street sellers near venues
  • Unverified online marketplaces or social media exchanges
• Double-check seat details
  • Make sure the section, row, and seat labels match the venue’s real seating map.
• Watch out for screenshots or PDFs of mobile-only tickets, which often won’t scan at Atlanta venues using dynamic barcodes.

If you suspect you’ve received a fake ticket for an Atlanta show:

• Contact the venue box office as early as possible—before event day, if you can.
• If there may be fraud, you can also speak to your payment provider about dispute options.

Day-of-Event Tips for Ticketmaster Users in Atlanta

On the day of your concert, game, or show:

• ✅ Check your Ticketmaster account early in the day to confirm your tickets are visible.
• ✅ Verify event time, venue address, and entry gate on both Ticketmaster and the venue’s official information.
• ✅ Plan transportation and parking—Atlanta traffic can be heavy, especially near Downtown and Midtown.
• ✅ Open your mobile tickets before you get in line, and have your ID handy for any checks.

For large events at Mercedes-Benz Stadium or State Farm Arena, arriving early helps you navigate security, find your seats, and resolve any ticket issues before the show starts.

When to Contact Ticketmaster vs. the Atlanta Venue

A simple rule of thumb:

• Contact Ticketmaster if:

  • You’re having trouble logging into your Ticketmaster account.
  • Your tickets aren’t showing up after purchase.
  • Your payment didn’t go through, or you see unexpected billing issues.

• Contact the Atlanta venue or box office if:

  • You’re concerned whether your ticket is valid for that night’s show.
  • You need seating assistance, accessibility accommodations, or seating changes.
  • You’re already at the venue and can’t get in with your ticket.

Having your order number, the email address used to purchase, and a photo ID will make both Ticketmaster and venue support easier to work with.

If you live in Atlanta or are visiting for a big event, knowing how Ticketmaster works with local venues helps you choose the right tickets, avoid surprises at checkout, and enjoy your concert or game with fewer hassles.