Listen360 is an Atlanta-based Software Development company focused on one thing: helping service-driven businesses capture, understand, and act on customer feedback in real time. Operating within the Professional Services space, Listen360 builds cloud-based software that turns everyday customer interactions into measurable insights for growth and retention.
Listen360 serves multi-location brands, franchises, and membership-based organizations that rely on repeat customers. From fitness studios and home services to healthcare and professional practices, the platform helps local and national operators see exactly how clients feel about their experience and where to improve.
At its core, Listen360 develops software that simplifies feedback collection and analysis:
The result is a clear pulse on customer satisfaction across every location, team, and region. Atlanta businesses can quickly identify service gaps, coach staff, and resolve issues before they become public complaints.
By combining modern software development practices with service-focused design, Listen360 helps professional service brands tie frontline behavior directly to measurable customer experience outcomes.
| Service Area | What Listen360 Provides |
|---|---|
| Feedback Collection | Automated surveys, real-time comment capture |
| Analytics & Reporting | Customer sentiment, trends, and location comparisons |
| Reputation Management | Review requests and monitoring across major platforms |
| Multi-Location Insights | Roll-up views for franchises and enterprise organizations |
These services support leadership teams, field operators, and customer experience professionals who need accurate, timely data rather than sporadic anecdotes.
In the Professional Services category, reputation and relationships are everything. Listen360’s software gives Atlanta businesses a structured way to:
Because Listen360 is built specifically for service brands, its workflows, dashboards, and alerts reflect how these organizations actually run. Decision-makers can move from guessing about customer satisfaction to managing it as a core business metric.
For Atlanta-based organizations and national brands alike, Listen360 bridges the gap between customer conversations and executive decisions, demonstrating how targeted software development can transform the way professional services earn loyalty and long-term growth.