Peach Pass Express Lanes Business Accounts in Atlanta: A Practical Guide for Companies

If your company’s drivers spend time in Atlanta traffic on I‑75, I‑85, I‑575, or around the northern half of I‑285, a Peach Pass Express Lanes business account can make day‑to‑day operations faster and easier. This guide walks through how business accounts work in the Atlanta area, who they’re for, and how to set one up and manage it.

What Is a Peach Pass Business Account?

Peach Pass is Georgia’s electronic toll system, managed by the State Road and Tollway Authority (SRTA). In metro Atlanta, it’s used mainly on the Express Lanes that run alongside congested interstates.

A business account is designed for companies that have:

• Multiple vehicles on the road (sales teams, service fleets, shuttles, etc.)
• Regular trips using Atlanta’s Express Lanes
• A need to centralize billing and control over toll usage

Instead of each driver opening a personal Peach Pass account, your organization can:

• Maintain one master account
• Add multiple vehicles and transponders
• Get consolidated toll charges for easier expense tracking

Where Peach Pass Express Lanes Matter in Atlanta

If your business operates in or through Atlanta, these are the Express Lane corridors most likely to affect you:

• I‑75 South Metro Express Lanes
  South of the city serving areas like McDonough, Stockbridge, and Henry County—important for logistics and delivery routes heading toward Macon.

• I‑75 Northwest Corridor Express Lanes
  North of Atlanta through Cobb and Cherokee counties, used by commuters and business traffic connecting to Marietta, Kennesaw, Woodstock and beyond.

• I‑85 Express Lanes (Northeast)
  Running through Gwinnett County toward Suwanee, Buford, and beyond, popular for corporate commuters and business visitors staying outside the Perimeter.

• I‑85 Express Lanes (South)
  South of downtown toward Union City and Fairburn, useful for companies near the airport or in South Fulton industrial areas.

• I‑285 Top End Express Lanes (future/expanding projects)
  Planning and construction activity continues around the top end of I‑285 through Sandy Springs, Dunwoody, and Brookhaven, so future Express Lane use here may become even more important for regional businesses.

If your teams regularly drive these corridors during peak times, a business Peach Pass account can provide more predictable travel times and simpler billing.

Who Should Consider a Peach Pass Business Account in Atlanta?

A business account can be helpful for:

• Corporate travel and visitor services teams
  Managing trips for visiting executives, clients, or conference attendees using Atlanta Express Lanes between Hartsfield‑Jackson Atlanta International Airport and hotels or offices.

• Companies with sales or service fleets
  HVAC, plumbing, IT service, home healthcare, construction, and delivery companies that move between job sites around metro Atlanta.

• Event and meeting planners
  Coordinating transportation for large meetings, conventions at the Georgia World Congress Center, or events in Midtown, Downtown, or Buckhead.

• Airport and hotel shuttles
  Shuttles operating between the airport, downtown, and northern suburbs, where using Express Lanes can keep schedules more reliable.

• Government agencies and nonprofits with multiple vehicles
  Especially those with regional field staff or frequent inter‑office travel.

If your organization manages three or more Atlanta‑area vehicles and tracks travel costs, a business Peach Pass account is usually more practical than separate personal accounts.

Key Features of Peach Pass Business Accounts

While details can change over time, business Peach Pass accounts in Georgia typically offer:

1. Centralized Account Management

• One primary business account with:
  • Company name and tax ID
  • Main billing address
  • Authorized contact person(s)
• Ability to add and update:
  • Vehicles (license plate, make, model)
  • Transponders (the Peach Pass “tag” devices)
  • Drivers or cost centers for internal tracking

2. Multiple Vehicles and Transponders

Most Atlanta businesses:

• Assign one transponder per vehicle used in Express Lanes
• Register all license plates to avoid issues if a driver forgets the transponder or it malfunctions (because Peach Pass can identify vehicles by plate)

You can usually:

• Add or remove vehicles online
• Reassign transponders when cars are sold, totaled, or moved between departments

3. Prepaid Toll Balance and Billing Options

Peach Pass accounts typically work on a prepaid basis:

• You load funds onto the account
• Tolls are deducted automatically as vehicles use Express Lanes

For business accounts, common options include:

• Automatic replenishment from a company credit/debit card or bank account
• Manual payments when the account balance gets low
• Ability to set:
  • Minimum account balance thresholds
  • Replenishment amounts that fit your company’s typical monthly toll usage

4. Usage Tracking and Reporting

For Atlanta businesses that track travel costs, Peach Pass portals usually allow:

• Viewing tolls by:
  • Vehicle
  • Date/time
  • Corridor (I‑75, I‑85, etc.)
• Downloading statements or activity reports
• Using reports to:
  • Allocate costs to departments or projects
  • Reimburse employees or bill clients for toll‑related travel

Atlanta‑Specific Benefits for Businesses

Shorter and More Predictable Travel Times

Express Lanes are designed to move faster than general lanes, especially:

• During rush hours on I‑75 and I‑85
• During major events (Falcons, Hawks, United games, concerts, and conventions)
• Around traffic bottlenecks in Cobb, Gwinnett, Henry, and South Fulton counties

For time‑sensitive business trips, this can:

• Reduce late arrivals to client meetings
• Help service technicians stay closer to schedule
• Improve reliability for airport transfers and shuttles

Centralized Control Over Employee Toll Use

A business account makes it easier to:

• Set expectations with drivers about when they should or should not use Express Lanes
• Avoid reimbursement confusion if employees use their own Peach Pass accounts
• Keep track of all toll activity in one place

Easier Coordination for Visiting Employees and Guests

If you manage corporate travel or visitor services in Atlanta:

• You can assign vehicles with Peach Passes to visiting staff
• Make sure they can move quickly between:
  • The airport and Downtown/Midtown/Buckhead
  • Offices in Cobb or Gwinnett and central Atlanta
• Use a single account for all visitors’ toll use, rather than relying on personal accounts or cash reimbursements

How Peach Pass Tolls Work in Atlanta’s Express Lanes

Understanding pricing helps with budgeting and internal policies.

Dynamic Pricing

Most Atlanta Express Lanes use dynamic tolling:

• Prices rise when traffic is heavier, to keep the Express Lane flowing
• Prices drop when traffic is lighter

Your business is charged based on:

• Entry and exit points of the Express Lane
• Time of day and traffic conditions

Who Can Use the Express Lanes

In metro Atlanta:

• Vehicles with a Peach Pass transponder or registered plate can use Express Lanes
• Motorcycles and some carpools may have special rules depending on the corridor and time; these can change, so always check current guidelines before relying on exemptions

For business travel, assume:

• Each business vehicle should have a properly mounted transponder
• Drivers should be trained on:
  • Where to enter and exit the Express Lanes
  • Lane markings and access points (you can’t cross solid double lines)

Setting Up a Peach Pass Business Account in Atlanta

You will usually have three main ways to set up or manage a Peach Pass business account: online, by phone, or in person.

1. Online Setup (Common Route)

Most businesses find it easiest to start online by:

1. Preparing:
   • Company legal name and mailing address
   • Federal tax ID (EIN) or relevant business identification
   • Authorized user contact (the person who manages the account)
   • Vehicle information (license plates, makes, models)
   • Payment method (company credit/debit card or bank account)
2. Creating a business account on the Peach Pass portal
3. Ordering transponders for each vehicle you plan to enroll

After approval and funding:

• Transponders are usually mailed to your business address
• You or your fleet manager will need to install and test them in each vehicle

2. Phone Support

You can typically open or manage a business account by calling the Peach Pass Customer Service Center. Hours and processes may change, so it’s smart to:

• Confirm current customer service hours
• Ask for business account options specifically
• Request help with:
  • Bulk vehicle uploads
  • Custom replenishment settings
  • Reporting features that suit your accounting process

3. In‑Person Help at Atlanta‑Area Offices

If you prefer face‑to‑face assistance or need to resolve an issue quickly, you can visit the Peach Pass Customer Service Center in downtown Atlanta, typically located at or near SRTA’s main office.

A common location used by customers is:

• State Road and Tollway Authority (SRTA) / Peach Pass Customer Service Center
  One of SRTA’s main offices is in downtown Atlanta, in or near the Peachtree Center area.
  When planning a visit:
  • Check the official Peach Pass or SRTA website for the most current office address
  • Confirm office hours and whether an appointment is needed
  • Bring:
    • Business identification (EIN or related business documents)
    • A form of payment
    • A list of vehicles to be added

Because office locations or walk‑in policies can change, it’s wise to call first to confirm details.

Managing Vehicles, Drivers, and Transponders

Once your Atlanta business account is active, you’ll want a clear internal process.

Adding and Removing Vehicles

You should:

• Add vehicles to your account before they start using the Express Lanes
• Remove vehicles promptly when:
  • They’re sold or retired from service
  • They’re reassigned to staff who won’t use toll lanes

This helps avoid:

• Tolls charged to your account by a vehicle you no longer control
• Confusion in company expense reports

Handling Lost, Damaged, or Stolen Transponders

For lost or damaged Peach Pass devices:

• Log in to the account or call customer service to:
  • Deactivate the transponder
  • Order a replacement
• Make sure the associated license plate is still on the account, so tolls can be billed correctly while waiting for the new device

For stolen vehicles:

• Immediately:
  • Report the theft to police
  • Contact the Peach Pass Customer Service Center to:
    • Remove or suspend the vehicle from your account
    • Deactivate its transponder

Training Drivers

A short orientation for employees who drive in Atlanta can prevent mistakes:

• Show a map of Express Lane corridors relevant to your routes:
  • I‑75 South
  • I‑75 Northwest
  • I‑85 Northeast
  • I‑85 South
• Explain:
  • How to recognize Express Lane access points
  • That drivers must enter and exit only at marked access zones
  • Internal rules:
    • When Express Lanes are required, optional, or discouraged
    • How toll use affects project or department budgets

Example: How an Atlanta Company Might Use a Peach Pass Business Account

To make this concrete, here’s a typical pattern for a metro Atlanta business:

Company type: Regional HVAC and electrical contractor
Service area: Inside and outside I‑285, including Cobb, Gwinnett, Henry, and Clayton counties
Fleet: 20 service vans

With a business Peach Pass account, they might:

• Equip all 20 vans with transponders
• Set automatic replenishment whenever the balance drops below a set amount
• Let technicians use Express Lanes:
  • On I‑75 South to reach jobs in Stockbridge and McDonough
  • On the Northwest Corridor on I‑75 to reach Kennesaw and Acworth
  • On I‑85 Northeast for urgent calls in Duluth or Buford
• Run a monthly report by vehicle to:
  • Assign toll costs back to service regions
  • Identify which routes use Express Lanes the most
  • Adjust scheduling to balance time savings against toll expenses

Quick Reference: Business vs. Personal Peach Pass in Atlanta

Tips for Atlanta Businesses Before You Enroll

A few steps can make your Peach Pass business account smoother from the start:

• Audit your routes
  Identify which of your regular trips use:

  • I‑75/I‑85 through Downtown and Midtown
  • I‑75 in Cobb and Henry
  • I‑85 in Gwinnett and South Fulton
    Focus Express Lane use where time savings matter most (airport runs, urgent service calls, executive travel).

• Create a simple toll policy
  Spell out:

  • When employees should use Express Lanes
  • Which trips should avoid tolls unless approved
  • How tolls will be monitored and budgeted

• Set reasonable replenishment levels
  Start with a modest automatic top‑up and adjust after the first 1–2 billing cycles once you see actual Atlanta usage patterns.

• Review monthly activity
  Use the account portal to:

  • Check for unexpected spikes in toll use
  • Ensure vehicles and transponders are being used correctly
  • Update vehicles as your fleet changes

How to Get Help in Atlanta

When you need assistance with a Peach Pass business account:

• Customer Service Center (Phone)
  Call the official Peach Pass number listed on the Georgia SRTA website or your account materials. Ask to speak specifically about business or fleet accounts.

• In‑Person Assistance
  Visit the Peach Pass Customer Service Center in downtown Atlanta or another official service location. Before you go:

  • Confirm the address and hours on the Peach Pass or SRTA website
  • Bring:
    • Business documents (like your EIN or business registration)
    • A photo ID for the authorized representative
    • Vehicle lists or transponder details if you’re resolving a specific issue

These resources are geared to help Atlanta‑area businesses get accounts set up correctly and keep their Express Lane usage running smoothly.

By understanding how Peach Pass Express Lanes and business accounts work specifically in Atlanta, you can decide whether centralizing toll management is a smart move for your company’s travel, meetings, and visitor services.